During the operation, maintenance, and monitoring of cloud servers, our company responds quickly to any unexpected system failures or anomalies to resolve issues.
Furthermore, by analyzing the operational status and trends of the system and applications, we propose solutions for potential future issues, ensuring stable server operation.
Through proactive preventive maintenance and continuous optimization, we guarantee more efficient and stable performance of cloud servers.
| Cloud Server Operation & Maintenance Items | Technical support for cloud features and functions | Cloud operations management (Resource adjustment, scaling, etc.) | SSL certificate renewal and configuration |
| Server reboot (Cloud resources or middleware) | System failure notification and recovery response | User account and permission settings (Add / Change) | |
| Access control settings (Add / Change) (IP whitelisting, blocking, etc.) | Security policy settings (Add / Change) | OS / Middleware settings (Add / Change) | |
| Monitoring settings (Add / Change) | Middleware performance tuning * Optional |
Security vulnerability response (Updates via package managers like yum) * Optional |
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
There is no limit to the number of inquiries or support responses for cloud server operation, maintenance, or monitoring, and no additional charges will be incurred regardless of the volume of requests — please rest assured.
Additionally, technical support services will be provided via email and online chat.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
Yes. We also undertake the setup and operation of cloud servers for large-scale systems.
You can entrust us with the design, setup, and operation of server environments involving dozens or even hundreds of host servers.
Of course, we also handle the setup and operation of single-server environments with minimum configurations.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
We apologize, but we do not offer on-premises (physical server) environment setup, maintenance, or on-site services within mainland China.
We provide on-premises (physical server) environment setup and O&M support services within Japan-based data centers.
By leveraging dedicated hardware security isolation—which is difficult to achieve with cloud servers—and low-latency data transmission via dedicated lines, we offer comprehensive support for your server and infrastructure environments in Japan.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
Cloud platforms such as Alibaba Cloud and AWS offer an enormous range of services that are constantly being updated.
For the average company, it is extremely challenging to develop in‑house talent capable of mastering these technologies comprehensively.
We specializes in the cloud field and is well versed in the latest cloud best practices and security strategies.
In particular, companies that prioritize speed and agility, whose operations directly impact revenue, as well as those that want to focus on system development and operations, or lack dedicated in‑house server administrators, often choose to entrust us with the entire process—from cloud environment setup to operation and maintenance management—as a one‑stop managed service.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
Yes. We can provide data migration services to a new cloud server environment, whether from an on-premises (physical server) or an old server environment.
In addition to migrating your data to the new cloud server environment, we will thoroughly verify that the database data has been updated and that all system functions are operating normally.
* Please note that a separate server data migration fee will be charged for the server data migration work.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
When migrating data from your current server environment to a cloud environment, we select the new cloud server to be introduced, identify bottlenecks and risks during data migration, and determine the work process and schedule, including database data synchronization methods, system downtime, DNS switching work, and operation confirmation.
| Server Data Migration Workflow (Example) | |
| Our Work | ① Requirements Gathering / Definition |
| ② Current Server Environment Survey * Access information for the current server is required |
|
| ③ Data Migration Schedule Coordination | |
| ④ New Server Environment Design & Build for Migration Target (Machine Setup, Middleware Installation, etc.) | |
| ⑤ Data Migration from Current Server to New Server (1st: Full Data Import) | |
| ⑥ System Operation Verification (1st) | |
| ⑦ Data Migration from Current Server to New Server (2nd: Differential Data Import) * Involves system downtime for maintenance |
|
| ⑧ System Operation Verification (2nd) | |
| ⑨ DNS Record Change/Switchover * Or performed by the customer |
|
| ⑩ Create Parameter Sheet for New Server | |
| Customer’s Work | ① Data Migration Schedule Coordination |
| ② New Server Application / Ordering | |
| ③ Current System Program Modification / Version Upgrade * To be handled as necessary |
|
| ④ Create maintenance page * Please prepare as necessary, as this involves system downtime |
|
| ⑤ DNS Record Change/Switchover * Or performed by our company |
|
| ⑥ System Operation Verification | |
| ⑦ Current Server Removal / Cancellation | |
* The above server data migration process is an example. The migration method will vary depending on your system environment, so we will respond in a way that suits your requests and situation.
* That a separate server data migration fee will be charged for the server data migration work.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
Once you formally commission the cloud server setup work, it will take approximately 10 business days (estimated lead time) to deliver the new cloud server.
Please note that the schedule may vary depending on the system specifications, configuration you require, and our resource availability.
We appreciate your understanding.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
Yes. We also provide technical support for the design, setup, and performance tuning of open source middleware used in LAMP/LNMP environments (such as Apache, Nginx, MySQL, PHP, etc.).
However, please note that commercial operating systems and middleware from vendors such as Microsoft Windows or Oracle are outside the scope of our support.
We appreciate your understanding.
| Managed Cloud Services | https://beyond-shenzhen.cn/en/service/server |
WeChat Official Account
WeChat Official Account
Person in ChargeWeChat
