【Service Introduction】About China Unicom’s Sino-Japan Network Construction & Operation Service

Table of Contents

1 About China Unicom
2 Content of Beyond’s Sino-Japan Network Construction and Operation Service
- 2.1 Provision of cloud utilization optimization
3 Contents of China Unicom’s China-Japan network construction and operation services

About China Unicom

China Unicom provides communication services such as mobile communication, internet access, SIM cards, and international calls in over 30 countries.

The company owns more than 40 submarine and terrestrial cable facilities worldwide, building a network backbone centered on China and Asia. It has over 100 POP points and more than 10 data centers globally, facilitating global data center interconnections and large-capacity data communications.

Beyond’s “China Unicom Sino-Japan Network Construction and Operation Service” provides customers with one-stop technical support for the design, construction, installation, and operation of wide-area Ethernet, closed networks, and internet lines between China and Japan.

Content of Beyond’s Sino-Japan Network Construction and Operation Service

Provision of cloud utilization optimization

・Need professional technical support from server engineers.
・Want to consult via various methods like phone and chat.
・Seek one-stop, unlimited consulting and technical support focused on problem-solving.
・Wish for quick response to needs and early resolution of issues—such as those significantly impacting systems.
・Want advice based on use cases, environment and requirements.
・Aim to minimize unnecessary operational costs.
・Seek knowledge about various clouds.
・Desire to focus on developing original services and creating business value. among other things.

At Beyond, we carefully listen to our clients’ needs—including the scale of China Unicom service usage, current challenges, and uncertainties during implementation—and provide solutions that meet their satisfaction.

After the China Unicom service is implemented, we offer technical support to help clients utilize the service more effectively. If you have any questions regarding service settings, functions, or operations, please feel free to contact us at any time.

Contents of China Unicom’s China-Japan network construction and operation services

China Unicom’s China-Japan network construction and operation projects	Professional technical support from server engineers	Support via email/telephone/chat	Primary fault response (alarm notification/cause investigation)
	Secondary fault response (fault isolation/cause reporting)	Network parameter table creation	Network settings/additions/changes
	Network access control settings/additions/changes	Support/suggestions for related services and functions	–

※ Support hours: 10:00–19:00 on business days (For 24/7 support, please contact us separately)
※ Supported items include cloud networks (within WAN) and edge switches at each location. On-site equipment installation at the customer’s premises is not covered.
※ The minimum term for this service is 3 months.