There is no limit to the number of times we can provide support for cloud server operation, maintenance, and monitoring. In addition, there are no additional costs for exceeding the number of support responses.
Support is provided via email and chat.
Yes, we can also build and operate infrastructure environments used for large-scale system applications.
You can also trust us with the design, set up, operation and maintenance of infrastructure environments that involve dozens or even hundreds of servers (hosts).
Of course, we also undertake the set up and operation of a single server (host), which is the minimum configuration.
Unfortunately, we do not build on-premise (physical server) server environments or provide on-site support.
However, even if you have an on-premise (physical server), we can still provide server operation, maintenance and monitoring.
* Initial settings for server operation, maintenance and monitoring will also be handled remotely.
This service is suitable for companies that operate web services such as apps, e-commerce sites, games, and media sites that require speed and flexibility and are directly linked to sales, companies that want to focus on system development and operation, and companies that do not have an in-house server administrator.
In addition, companies that face such challenges often request set up, operation and maintenance of cloud servers provided by our company.
Yes, we can also handle the migration of server data from on-premise (physical server) or old server environments to new cloud environments.
In addition to migrating your data to the new cloud environment, we will also thoroughly check that the database data is updated without any issues and that there are no problems with the operation of the system.
* Please note that a separate server data migration fee will be charged for the server data migration work.
When migrating data from your current server environment to a cloud environment, we select the new cloud server to be introduced, identify bottlenecks and risks during data migration, and determine the work process and schedule, including database data synchronization methods, system downtime, DNS switching work, and operation confirmation.
| Server Data Migration Process (Example) | |
| Our Work | ① Interview and definition ② Survey of current server environment * Connection information to current server is required ③ Adjustment of data migration schedule ④ Design and setup of new server environment to which data will be migrated (machine setup, middleware installation, etc.) ⑤ First data migration from current server to new server (import of full data) ⑥ System operation check (first time) ⑦ Second data migration from current server to new server (import of differential data) * System downtime maintenance is required ⑧ System operation check (second time) ⑨ DNS record switch / update * Or performed by customer ⑩ Creation of parameter sheet for new server |
| Customer Work | ① Adjust the schedule for data migration ② Apply for a new server ③ Program modifications and upgrades to the current system * Please respond as necessary ④ Create a maintenance page * Please prepare as necessary as this will involve a system outage ⑤ DNS record switch / update * Or have our company do this ⑥ Check system operation ⑦ Remove or cancel the current server |
* The above server data migration process is an example. The migration method will vary depending on your system environment, so we will respond in a way that suits your requests and situation.
* This service requires a separate server data migration work fee.
After ordering the service, operation, maintenance, and monitoring can be handled in approximately 10 to 15 business days.
After ordering the service, we will build a new server environment in approximately 15 to 20 business days, after which operation, maintenance, and monitoring can be handled.
* The above schedule is a guideline. The schedule will vary depending on the system configuration and situation.
Yes, we also provide technical support for the design, construction, and parameter tuning of open source middleware used in LAMP environments (Apache / MySQL / PHP, etc.).
* For commercial vendor operating systems and middleware provided by Windows and Oracle, we provide support on a best-effort basis, so we may not be able to meet your requests.
We provide the optimal cloud server environment based on your needs, including Alibaba Cloud and AWS.
The cloud server platforms we can support are as follows:
○ Alibaba Cloud (China Edition)
○ Alibaba Cloud (International Edition)
○ AWS (International Edition / China Edition)
○ China Unicom
Follow us on WeChat
WeChat Official Account
Person in ChargeWeChat
