【Service Introduction】About using Alibaba Cloud to build, operate, maintain, and monitor services

About Aliyun

Aliyun (Alibaba Cloud) is a cloud computing platform provided by China’s Alibaba Group. As the operator of Alibaba.com, one of China’s major e-commerce platforms, Alibaba Group leverages this platform as the cornerstone to power Aliyun’s cloud computing services.

For over a decade, Aliyun’s cloud technology has been providing infrastructure support for “Double 11”, the large-scale online shopping event. This innovative technology once set a record of handling a peak traffic of 544,000 transactions per second.

Centered in the Asia-Pacific region, Aliyun serves thousands of enterprises, developers, and government agencies across more than 200 countries and regions, including the Middle East, Europe, North America, and South America. It enables application building through globally deployed cloud regions, which are characterized by durability and high availability.

About Beyond Technology’s Alibaba Cloud Construction, Operation, Maintenance, and Monitoring Services

Beyond Technology’s “Alibaba Cloud Construction, Operation, Maintenance and Monitoring Services” offers one-stop technical support for Alibaba Cloud’s cloud computing/servers, covering everything from import, design, construction and migration to 24/7/365 services.

Beyond Technology specializes in building and operating IT infrastructures used in large-scale, high-load systems.

Our experts, with professional server knowledge and skills, will help reduce your system issues and bring you the benefit of cost reduction.

Provide cloud computing utilization optimization

・24/7 support for inquiries anytime, no restrictions on timing.
・Multiple contact channels (phone, chat, etc.) for communication.
・Unlimited number of support inquiries.
・Problem-solving oriented technical assistance.
・Timely responses for critical issues requiring urgent resolution (e.g., significant system impact).
・Advice tailored to environment, requirements, and costs.
・Minimization of unnecessary expenses.
・Expertise in various clouds and multi-cloud environments.
・Focus on core service development and business value creation. …etc

Contents of Alibaba Cloud’s cloud construction, operation, maintenance and monitoring

Cloud/Server Design and Construction

After defining infrastructure specifications—including cloud/server host count, specs, OS/middleware versions to install, subnets, and security policies—we proceed with cloud/server construction based on these designs.

Once initial cloud/server setup is complete, we will provide you with a full set of login credentials and configuration details.

● Cloud/Server Design and Construction

※ For any cloud/server design and construction needs beyond the above, please consult us separately.
※ This does not include tasks related to the purchase/installation of domains, DNS, or SSL certificates.

Cloud/Server Operation, Maintenance and Monitoring

After delivering the cloud/server environment to you, our engineers will provide 24/7/365 manned operation, maintenance and monitoring services for the cloud/server, and promptly troubleshoot any unexpected issues that may arise.

In addition, we will analyze the operating status and trends of systems and applications, advise on potential future problems, and support the optimization of infrastructure configurations. This helps prevent and improve operational troubles in advance, enabling more stable cloud/server operations.

*Support hours: 10:00–19:00 on workdays (For 24/7 support, please contact us separately.)
*For any cloud server operation, maintenance or monitoring requests beyond the above, please contact us separately.
*The minimum term for this service is 3 months.