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After the infrastructure design for the cloud server has been defined, including the number of hosts and their specifications, the version of the OS/middleware to be installed, subnets, security policies, etc., we will begin construction of the cloud server based on the contents of that infrastructure design.
Once the initial construction of the cloud server is complete, we will provide you with a set of login and configuration information for the cloud server.
| Cloud server design and construction project | Cloud server configuration design | Server machine setup | OS/middleware installation/configuration |
| Subnet/security policy settings | Login user account settings | IP address permission settings | |
| Virtual host settings | Backup settings (internal backup) | Monitoring tool settings | |
| Server parameter table creation | Cloud usage fee billing *Optional | Server data migration *Optional |
* If you have any requests regarding cloud server design and construction other than those listed above, please contact us separately.
* This does not include work related to purchasing/installing domains, DNS, or SSL certificates.
We handle the operation, maintenance, and monitoring of your cloud server, and provide rapid troubleshooting for any unexpected, irregular situations.
We also analyze the operating status and trends of your systems and applications, provide advice on potential future problems, and support the optimization of your infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can ensure more reliable cloud server operations.
| Cloud server basic support items | Support via email/chat | First-stage support for failures (alert notification/cause investigation) | Second-stage support for failures (isolation of failures/failure recovery) |
| Cloud operation support (instance scaling, disk volume expansion, IAM creation, etc.) | Technical support and advice regarding cloud configuration and functions | – | |
| Cloud server operation and maintenance items | Server restart (machine / OS / middleware) | OS / middleware settings addition / change | Security policy addition / change |
| Add/change login user account | Add/change IP address permission settings (including blocking invalid IP addresses) | Add/change virtual host | |
| Log acquisition (access.log / error.log, etc.) | Adding and changing server monitoring items/alert thresholds | Vulnerability response (upgrading using package management tools such as yum) *Optional | |
| Middleware performance tuning *Optional | – | – | |
| Cloud server monitoring items | Ping monitoring | Port monitoring | Apache monitoring |
| SWAP monitoring | Disk monitoring | CPU / LA monitoring | |
| URL monitoring | Process monitoring | Performance monitoring | |
| Database monitoring | – | – |
* If you have any requests regarding cloud server operation, maintenance, and monitoring other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.
There is no limit to the number of times we can provide support for cloud server operation, maintenance, and monitoring. In addition, there are no additional costs for exceeding the number of support responses.
Support is provided via email and chat.
Yes, we can also build and operate infrastructure environments used for large-scale system applications.
You can also trust us with the design, construction, operation and maintenance of infrastructure environments that involve dozens or even hundreds of servers (hosts).
Of course, we also undertake the construction and operation of a single server (host), which is the minimum configuration.
Unfortunately, we do not build on-premise (physical server) server environments or provide on-site support.
However, even if you have an on-premise (physical server), we can still provide server operation, maintenance and monitoring.
* Initial settings for server operation, maintenance and monitoring will also be handled remotely.
This service is suitable for companies that operate web services such as apps, e-commerce sites, games, and media sites that require speed and flexibility and are directly linked to sales, companies that want to focus on system development and operation, and companies that do not have an in-house server administrator.
In addition, companies that face such challenges often request the construction, operation, and maintenance of cloud servers provided by our company.
Yes, we can migrate your server data from on-premise (physical server) or old server environments to a new cloud environment.
In addition to migrating your data to the new cloud environment, we will also thoroughly check that the database data is updated without any issues and that there are no problems with the operation of the system.
* Please note that a separate server data migration fee will be charged for the server data migration work.
When migrating data from your current server environment to a cloud environment, we select the new cloud server to be introduced, identify bottlenecks and risks during data migration, and determine the work process and schedule, including database data synchronization methods, system downtime, DNS switching work, and operation confirmation.
| Server data migration process (example) | |
| Our work | ① Interview and definition ② Survey of current server environment * Connection information to current server is required ③ Adjustment of data migration schedule ④ Design and construction of new server environment to which data will be migrated (machine setup, middleware installation, etc.) ⑤ First data migration from current server to new server (import of full data) ⑥ System operation check (first time) ⑦ Second data migration from current server to new server (import of differential data) * System downtime maintenance is required ⑧ System operation check (second time) ⑨ DNS server record switching and destination change * Or performed by customer ⑩ Creation of parameter sheet for new server |
| Customer work | ① Adjust the schedule for data migration ② Apply for a new server ③ Program modifications and upgrades to the current system * Please respond as necessary ④ Create a maintenance page * Please prepare as necessary as this will involve a system outage ⑤ Switch or change DNS server records * Or have our company do this ⑥ Check system operation ⑦ Remove or cancel the current server |
* The above server data migration process is an example. The migration method will vary depending on your system environment, so we will respond in a way that suits your requests and situation.
* This service requires a separate server data migration work fee.
After ordering the service, operation, maintenance, and monitoring can be handled in approximately 10 to 15 business days.
After ordering the service, we will build a new server environment in approximately 15 to 20 business days, after which operation, maintenance, and monitoring can be handled.
* The above schedule is a guideline. The schedule will vary depending on the system configuration and situation.
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