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Alibaba Cloud (Aliyun), a cloud computing platform offered by China’s Alibaba Group, is positioned as the original Chinese version of its international counterpart, Alibaba Cloud.
Alibaba Cloud features numerous service products not available in the international Alibaba Cloud lineup, with over 300 service products in total for users to access.
Backed by the infrastructure of Alibaba Group’s flagship e-commerce platform (one of China’s largest), Alibaba Cloud delivers its services.
For over a decade, Alibaba Cloud’s technology has supported the infrastructure of Singles’ Day (11.11), the world’s largest online shopping event. Leveraging the group’s innovative technologies, it has set records such as handling a peak traffic of 544,000 transactions per second—among the highest globally.
Additionally, Alibaba Cloud complies with China’s Cybersecurity Classified Protection regulations, which govern legal requirements for data storage locations and data transfers in the country.
Beyond’s “Alibaba Cloud (Aliyun) Construction, Operation, Maintenance & Monitoring” service offers all-in-one, end-to-end support—encompassing cloud/server setup, design, construction, migration, as well as 24/7 operation, maintenance, and monitoring.
Beyond specializes in designing and building cloud/server environments, along with providing 24/7 operation, maintenance, and monitoring, tailored for web services and systems such as games, apps, e-commerce sites, media platforms, and digital content.
Our expert team, equipped with specialized cloud/server knowledge and skills, minimizes downtime for your systems and applications while helping reduce operational costs.
As Beyond’s wholly-owned subsidiary in China, Beyond Shenzhen Co., Ltd. handles corporate contracts in China, RMB payment settlements, and offers technical support in Japanese, Chinese, and English.
◇ Construction, operation and maintenance of Chinese cloud/servers
・24/7 support available whenever needed, no time restrictions for inquiries.
・Multiple contact options (phone, chat, etc.) for easy communication.
・Unlimited support inquiries.
・Problem-solving approach to technical assistance.
・Timely responses for critical issues requiring urgent resolution (e.g., widespread system impact).
・Advice tailored to your environment, requirements, and budget.
・Minimization of unnecessary costs.
・Expertise in various clouds and multi-cloud environments.
・Enabling focus on core service development and business value creation.
…and more.
After defining infrastructure specifications—such as the number and specs of cloud/server hosts, OS/middleware versions to install, subnets, and security policies—we proceed with cloud/server construction based on these designs.
Once the initial cloud/server setup is complete, we will provide you with a full set of login credentials and configuration details.
◇ Cloud/Server Design & Construction
| Cloud Computing/Server Design & Construction project | Cloud/Server Configuration Design | Server Provisioning | OS/Middleware/module installation & Configuration |
| Subnet/Security Policy Setup | User Account Provisioning | IP Address Permission Configuration | |
| Virtual Host Setup | Backup System Configuration (Internal Backup) | Monitoring Tool Setup (Zabbix) | |
| Server Parameter Sheet Creation | Support via Email/Phone/Chat | Server Data Migration *Optional |
| 【Initial Fee】 Cloud Computing/Server Design and Construction |
1 system: Starting from RMB 6,000 |
※ For any cloud/server design and construction needs beyond the above, please consult us separately.
※ This does not include tasks related to the purchase/installation of domains, DNS, or SSL certificates.
◇ Cloud/Server Operation, Maintenance & Monitoring (24/7)
◇ Cloud/Server Operation Monitoring Service (24/7)
| Cloud/Server Basic Support Items | Technical support from dedicated server engineers | Support via email, phone, and chat | Primary fault response (alert notifications, root cause investigation) |
| Secondary fault response (fault isolation, recovery) | Cloud operation assistance (instance scaling, disk volume expansion, IAM setup, etc.) | Technical support and advice on cloud configurations and features | |
| Cloud/Server Operation and Maintenance Items | Server restart (machine, OS, middleware) | Addition/modification of security policies | Addition/modification of login user accounts |
| Addition/modification of IP address permission settings (including blocking unauthorized IPs) | Addition/modification of server monitoring items | Middleware performance tuning (best-effort or optional service) | |
| Technical support/advice for open-source middleware (best-effort basis) | Vulnerability management (version updates via package managers like yum, etc.) (best-effort basis) | – | |
| 【Monthly Fee】 Cloud/Server Operation, Maintenance & Monitoring |
1 system: Starting from RMB 1,500 | ||
*Support hours: 10:00–19:00 on workdays (For 24/7 support, please contact us separately.)
*For any cloud server operation, maintenance or monitoring requests beyond the above, please contact us separately.
*The minimum term for this service is 3 months.
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