We handle the operation, maintenance, and monitoring of your cloud server, and provide rapid troubleshooting for any unexpected, irregular situations.
We also analyze the operating status and trends of your systems and applications, provide advice on potential future problems, and support the optimization of your infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can ensure more reliable cloud server operations.
| Cloud server basic support items | Support via email/chat | First-stage support for failures (alert notification/cause investigation) | Second-stage support for failures (isolation of failures/failure recovery) |
| Cloud operation support (instance scaling, disk volume expansion, IAM creation, etc.) | Technical support and advice regarding cloud configuration and functions | – | |
| Cloud server operation and maintenance items | Server restart (machine / OS / middleware) | OS / middleware settings addition / change | Security policy addition / change |
| Add/change login user account | Add/change IP address permission settings (including blocking invalid IP addresses) | Add/change virtual host | |
| Log acquisition (access.log / error.log, etc.) | Adding and changing server monitoring items/alert thresholds | Vulnerability response (upgrading using package management tools such as yum) *Optional | |
| Middleware performance tuning *Optional | – | – | |
| Cloud server monitoring items | Ping monitoring | Port monitoring | Apache monitoring |
| SWAP monitoring | Disk monitoring | CPU / LA monitoring | |
| URL monitoring | Process monitoring | Performance monitoring | |
| Database monitoring | – | – |
* If you have any requests regarding cloud server operation, maintenance, and monitoring other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.
▼ Company WeChat Official Account ▼
▼ Contact person in charge WeChat ID ▼
Follow us on WeChat
