WeCom (Enterprise WeChat) is a business communication platform for enterprises, designed to support operations in the China market.
In addition to core business functions such as internal and external chat, calls, meetings, attendance, and approvals, it also connects with over 1.4 billion WeChat users—making it an indispensable foundation for doing business in China.
By combining the apps available within the WeCom platform, you can extend the functionality of both WeChat and WeCom. Customer interactions that were once dependent on individual employees’ personal WeChat accounts can now be accumulated as corporate assets, enabling unified information management across departments and locations.
Through the interconnection between WeCom and the WeChat ecosystem, you can strengthen customer touchpoints while streamlining internal operations—ultimately ensuring stable business continuity in China.
Leveraging our deep expertise and technical knowledge of the WeChat ecosystem, we provide comprehensive support for enterprises adopting and utilizing WeCom.
We deliver a WeCom-centered business infrastructure tailored to your company’s specific business challenges.
Leveraging our know-how from WeCom implementation projects, we design and build business infrastructures aligned with your corporate goals—delivering solutions that include integration with existing systems.
We connect with the extension apps provided by WeCom to integrate business data. From implementation to deployment and operation, we deliver high-value-added solutions.
We support system integration designed for cross-border use across both Chinese and Japanese locations—building a connectivity foundation that enables smooth operations and customer engagement.
We provide optimal solutions to address the various challenges enterprises face when implementing, operating, and integrating WeCom with existing systems.
We select and configure the right features for your specific needs—whether it’s unified customer information management, connecting with WeChat customers, improving internal efficiency, or integrating with legacy systems.
From WeCom setup to comprehensive system integration support, we implement an operational environment that powers your business.
Integrated with WeCom’s CRM, it centralizes deal tracking, interaction history, and customer profiles. Staff can view and update customer info directly from the chat screen, preventing siloed knowledge and enabling organization-wide visibility into customer engagement.
From quote and contract creation to signing and finalization—all completed within WeCom. Integrated with approval workflows, it automatically notifies contract progress via chat, reducing lead time to closure.
Visualizes manufacturing or project progress and workflows within WeCom. Real-time task assignments and delay alerts are sent to responsible parties, eliminating information gaps between the field and management.
Centrally manages supplier information, purchase orders, and delivery schedules through WeCom. External suppliers can be securely contacted and share information via WeChat, consolidating procurement communications into a single channel.
Digitizes internal approvals, various requests, and authorizations by integrating with WeCom’s approval features. Approvals can be completed via smartphone even while on the go or traveling in China, preventing decision-making bottlenecks.
Handles expense reimbursements, invoicing, and payment requests/approvals within WeCom. By integrating with accounting and core systems, it eliminates duplicate entries and reduces the burden of monthly closing processes.
Manages attendance, shifts, performance evaluations, and onboarding/offboarding procedures through WeCom. Employees can complete various requests within the WeCom app they already use daily, streamlining HR and personnel operations.
Enables booking and requests for business travel, car dispatch, commuting, and vehicle management through WeCom. It connects travel-related requests through to expense settlement in a single flow, reducing administrative and reimbursement overhead.
Automates bulk messaging to WeChat customers, customer Moments, and scenario-based campaigns in coordination with WeCom. Customer responses are stored in the CRM, enabling data-driven improvements to marketing strategies.
* For requirements not listed above, please consult us separately.
○ Use of this service requires the implementation of a WeChat Official Account and a WeCom Enterprise Account.
○ Depending on the nature of your request, there may be cases where our support is not applicable.
○ Depending on the nature of your inquiry, we may not be able to provide an answer. Please understand this in advance.
WeChat Official Account
WeChat Official Account
Person in ChargeWeChat
